A basic cloud phone can be implemented into a business in several easy steps. With the growth of VoIP phones hitting its peak between 2008 and 2012, it’s no secret that cloud phone technology is quickly becoming the preferred choice of businesses and organizations around the world. Here are the steps needed to implement cloud phones in your business.
Find a Provider that Fits Your Needs
First, choose a cloud phone provider that fits the needs of your business. Consider factors such as pricing structure, customer service and technical support, as well as whether you need additional features like video conferencing or voicemail-to-text transcription services. Make sure to compare the different providers available in order to select the best one for your business’s unique requirements.
Find the Right Hardware
Second, purchase the necessary hardware and software needed to facilitate the system. Depending on your specific cloud phone setup, this might include headsets, phones, routers, modems or other accessories. Working with your chosen cloud phone provider can help ensure that you have all the components needed for an effective installation and operation of your new system.
Configure the Software and Systems
Third, configure the software and systems needed to run your cloud phone service. This includes setting up the individual user accounts, connecting the hardware components, and making sure all the features are running properly. If you’re not tech-savvy or do not have experience with cloud phone systems, this may be a good time to invest in a professional installation service.
Set Up Security
As many as 79% of businesses have experienced some form of cloud cyber attack in the past year, which is why it’s essential to secure your cloud phone system. Make sure all user accounts have strong passwords, and set up restrictions for which users can access certain areas or features. You should also consider investing in additional security measures such as multi-factor authentication to further protect your system from potential threats.
Finally, provide training to employees on how to use the new cloud phone system. This ensures that everyone is familiar with the different features and understands how they’re expected to use them correctly. This is a great opportunity to go over company policies regarding customer service and other important aspects of using technology in a professional setting.
The Bottom Line
Implementing cloud phones into your business doesn’t have to be complicated or time-consuming when following these steps. By selecting the right provider, hardware, software, and configurations, preparing proper security measures, and training employees properly, you can be confident that your cloud phone system is up and running in no time.